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Epworth Taxis Terms & Conditions


  1. A cancellation of more than 12 hours will not be chargeable but less notice will be charged at full rate and is non refundable.

  2. All Credit Card bookings will be subject to a 5% charge.

  3. We do not store our customers Credit Card details, all transactions are actioned immediately online.

  4. Prepaid bookings are non refundable with less than 48 hours notice

  5. Prepaid bookings with over 48 hours notice will be refunded subject to a 30% charge.

  6. Epworth Taxis will make every effort available to contact a client but in the event of a no show 100% of the booking fee will be charged.

  7. If your flight is delayed we will make every effort to still be waiting for you as arranged. However we cannot guarantee this if we have other conflicting bookings.

  8. Flight delays over 3 hour will be charged waiting time unless notified by the client in advance. 

  9. If our vehicle arrives over 3 hours late Airport transfers will be refunded 100%.

  10. Epworth Taxis reserve the right to cancel the journey at any time if any staff are verbally or physically abused

  11. Smoking, eating or drinking alcohol is not permitted in the taxi at any time

  12. Epworth Taxis reserve the right to charge £50.00 soiling, sickness or spillage charge to pay towards vehicle valeting and time lost.

  13. Epworth Taxis reserve the right to use trusted, reliable sub-contractors in exceptional circumstances.

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